Refund policy

We want you to be happy with your investment and take great care in the production and packaging of all our products. If for any reason you are unsatisfied, please do not hesitate to reach out and give us the opportunity to make it right. You can always contact us with any concerns at support@olfactoryalchemycandles.com. 

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unburned or unused, with intact, original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@olfactoryalchemycandles.com.  

 

You will be responsible for paying your own return shipping costs. Original shipping costs are non-refundable. Trackable or insured return shipping is highly suggested. Refunds are processed upon confirmed receipt of returned items in original condition. Please allow time for refund processing by your bank or credit card company.